Aerial view of Cape Town, coastline, stadium, and Table Mountain.

Welcome to South Africa

WHO WE ARE

TP in South Africa maximises economies of scale

While developing world-leading quality processes and providing highly-skilled and motivated employees and a low cost location with a strong focus on client satisfaction. TP in South Africa is a leading provider of outsourced contact centre and Customer Relationship Management (CRM) solutions, and has been offering leading brands the benefits of its contact centre in Cape Town for many years.

Operating since

2009

Delivery capabilities

11 Languages
2 Markets across UK & USA

Client experience

35+ Clients

We deliver advanced digital business services through

Smarter solutions

Seamless operations

Global scale with local expertise

A culture of caring

WE CAN HELP YOU

Advance your brand through digital transformation

The right level of support at the right time, personalized

Make meaningful connections in today’s digital and virtual marketplace by delivering the right experience at the right time through:

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Digital strategies

Advanced solution consulting and design for managing – and optimizing - the entire customer lifecycle

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Intelligent automation

Automation strategies that use AI and machine learning to accelerate contact resolution or functional output

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Advanced Analytics

Speech, text, and interaction analytics that harness the power of unprocessed customer data to better anticipate needs and expectations

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A Perfectly Balanced Approach

Balance technology with human empathy to provide problem-solving with a personal touch for more complex or sensitive issues.

TP is the most recognized organization in the industry by Frost & Sullivan for its best practices, continuous innovation, digital transformation, commitment to ESG and advancements in cybersecurity practices. These strengths create strong results and sustainable business advantages for its clients.

Frost & Sullivan

TP in South Africa

We are trusted with billions of unique interactions worldwide.

Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.

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