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TRAVEL, HOSPITALITY, AND CARGO

Expand what’s possible across travel

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CHALLENGES IN THE TRAVEL, HOSPITALITY AND CARGO MARKET

Make more memorable journeys possible

Navigate a shifting travel and hospitality landscape by maximizing the opportunities of outstanding customer experience (CX).

5.8%

expected increase in travel levels through 2032
73%

of travelers consider cx critical in travel decisions
20%

increase in conversion rates for companies focused on exceptional CX
Up to 20%

cost reduction by improving CX
TURN CHALLENGES INTO OPPORTUNITIES

Together, turn travel challenges into possibilities

Rapidly ramp up or scale down resources to address rapidly changing needs due to seasonality or unforeseen issues like travel delays. 

With solutions tailored to meet the unique needs of the travel and hospitality industry, companies can increase customer satisfaction while also streamlining processes and improving operational efficiencies. 

Establish a centralized, global operating model to address demand across multiple countries and in multiple languages. 

Achieve higher employee satisfaction (E-SAT) and customer satisfaction (C-SAT), quickly scale to address seasonal needs, realize operational efficiencies, and improve revenue. 

WHAT MAKES MORE POSSIBLE

Make more possible with specialized expertise across the travel ecosystem

Supporting airlines, online travel agencies, hospitality brands, cruise lines, car rental companies, and travel technology providers at every stage of the customer journey.

Make exceptional travel experiences possible at scale

Clients trust TP to support current and future needs through its extensive footprint and global teams. 

48

years of continuous innovation
55K+

global travel experts serving airlines, hotels, transportation, logistics, cruise lines, and ota/tmcs
100+

clients served within the travel and cargo sector
35+

countries served
We were able to use Interaction Analytics to drive improvements and increase offer and conversion rates.
Senior Manager of CX for a major airline wanting to increase inbound sales conversions for a company branded credit card
REAL RESULTS

Make seamless experiences and smarter operations possible across every touchpoint

Hong Kong-based carrier

  • 50% reduction in agency debit memos (ADM)

  • 30% decrease in average handle time (AHT)

Online Travel Agency Leading online travel firm

  • 45% reduction in ADMs 

  • 30% decrease in operational costs

Cruise Lines Leading US-based cruise line

  • $3M reduction in travel spend

  • 10% decrease in travel cancelations

Hospitality US-based hotel chain

  • 20% decrease in AHT 

  • 45% increase in booking conversions

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CASE STUDY

A hospitality group sees a 31% increase in reservation rates with accent softening tool

The world’s largest hotel franchisor partnered with us to transform guest interactions. With AI-powered accent softening, their teams improved clarity and confidence in conversations, creating natural opportunities for upselling and cross-selling while delivering a superior customer experience.

TOI AI Quotient award badge 2026

TP recognized for AI in Travel & Hospitality at TOI AI Quotient Awards 2026

TP was announced a winner for ‘Best Use of AI in Travel & Hospitality’ at the TOI AI Quotient Awards 2026. As a trusted partner for transforming CX for Travel, Hospitality, and Logistics sector, TP in India is leading the way with AI-powered solutions to automate complex, high-volume workflows into measurable business outcomes.

Strategic insights

Explore what’s possible in travel, hospitality, and cargo

Explore what’s possible with a travel support expert

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