Powering relationships that go the distance.
Combining AI, technology and human expertise to help automotive brands move faster, navigate change, and turn new possibilities into business value.
Combining AI, technology and human expertise to help automotive brands move faster and connect deeper.
We help turn customer experience into forward motion.
What’s your biggest challenge? Whatever it is, as a global leader in automotive services we have done this millions of times for the most innovative brands in the world.
The engine behind exceptional customer experiences.
This is how we help automotive brands to grow with confidence.
Connected Experiences
From in-vehicle services to digital retail and customer support, we create seamless experiences across every mobility touchpoint.
Intelligent Operations
We help automotive brands turn data into action by combining AI, automation and human expertise while improving efficiency, speed and service quality.
Loyalty & After-Sales
With our personalized support, we help brands strengthen loyalty and create seamless journeys across an evolving automotive ecosystem.
We help turn customer experience into forward motion.
What’s your biggest challenge? Whatever it is, as a global leader in automotive services we have done this millions of times for the most innovative brands in the world. Now we can do this together.
Powering every mile of the customer journey.
Turn up the dial on CSAT, NPS and resolution speed with a blend of human + AI, and agent-AI powered customer support from TP.ai FAB Connect and TP.ai FAB Assist.
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Advanced Driver Assistance Systems (ADAS) and AI-powered vision for autonomous safety
Anticipate and mitigate supply disruptions with predictive intelligence
Enable proactive maintenance through connected vehicle ecosystems
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Streamline fleet and logistics operations with real-time telematics and routing
Automate warranty, claims, and parts workflows end to end
Cut operational costs while raising throughput across the value chain
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Predict service demand and optimize dealer inventory with AI forecasting
Personalize retention and upsell journeys across the ownership lifecycle
Turn connected-vehicle data into proactive service recommendations
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Omnichannel assistance across voice, chat, and in-vehicle interfaces
Multilingual, 24/7 coverage tuned to each market and regulation
Seamless escalation between AI agents, human experts, and dealer networks
Your co-driver for the future of automotive experiences.
Driven by innovation, we combine deep automotive expertise, AI-powered technology, and operational excellence to help leading automotive brands stay ahead of change and turn industry transformation into measurable business value.
Recognized Leader
97
CSAT which significantly exceeded their target of 80% for a luxury automotive brand
22
Overall reduction in service costs for a leading european auto maker
73
First call resolution for a luxury automotive brand
10
Overall reduction in service costs for a leading european auto maker
Where customer loyalty gets its horsepower.
What our data and the stories of our clients have to say about us.
4 Months to a 46% Surge in NPS: we make it possible.
A leading APAC automotive brand was handling thousands of customer interactions daily, but had no clear insight into how to boost loyalty. They partnered with TP, deploying AI-powered analytics to decode every conversation. The platform turned raw data into intelligence, instantly revealing sentiment and core needs. This breakthrough allowed teams to respond faster, personalize service, and consistently deliver excellence across multiple markets.
Want to know us better?
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We make
connections possible.
Turn your next challenge into your next competitive advantage. Let's make it happen.
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