Woman using a smartphone on a city street, representing TP’s smartshoring services.
Woman using a smartphone on a city street, representing TP’s smartshoring services.
SMARTSHORING

Make smarter CX possible at scale

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The right delivery model for consistent performance

Stay close to your customers while controlling costs and delivering consistent, secure, high-quality experiences. Smartshoring combines all the benefits of onshoring, nearshoring, and offshoring into one flexible, scalable delivery model.

With a highly sophisticated smartshoring model, you’re never locked into a single location or approach. We connect you with the right talent, in the right place, at the right time to optimize costs while laying the foundation to easily adapt and grow.

One model. Three ways to deliver

Smartshoring brings together the right talent, locations, delivery models, and technology to deliver seamless, resilient operations for our clients.

Close to your customers.

  • Native language and cultural alignment.
  • Strong compliance with local regulations.
  • Ideal for sensitive, complex, or premium interactions. 

Best when proximity and trust matter most.

Closer. Faster. More flexible. 

  • Similar time zones and cultural affinity for real-time collaboration.
  • Lower cost than onshore. 
  • Faster ramp-up and operational agility. 

Best for speed, collaboration, and scalable growth.

Built to scale.

  • Cost efficiency at volume.
  • Access to large, specialized talent pools. 
  • Proven global delivery standards. 

Best for high-volume and process-driven operations.

Balance cost, flexibility, and performance with TP

With nearly five decades of service delivery experience, TP offers unmatched expertise in recruiting top talent, establishing robust operations, and applying proven, industry-specific best practices. We already serve more than 170 markets around the world and stand ready to support you and your clients anywhere you want, from the most cost-effective location.

How smartshoring makes more possible

Two African professionals exchanging business strategies in an office.
WHITE PAPER

Everest Group Analyst Research: Africa’s leading global services locations

As global enterprises accelerate diversification and cost optimization, Africa is emerging as a strategic hub for global services delivery. This Everest Group analyst research evaluates talent availability, cost competitiveness, infrastructure maturity and ecosystem readiness across the continent.

STRATEGIC INSIGHTS

Explore what’s possible in global delivery

Deliver the right experience, from the right place, at the right scale

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