Why become a shareholder of TP?
Choosing TP means investing in a global digital
business services leader.
3. Strong cash generation and dividends
1. Growing sector
Outsourced customer experience management represents a worldwide market worth around US$114 billion in 2024E, corresponding to an outsourcing rate of 32%, rising steadily since 2010 (outsourcing rate of 22%).
Revenue and like-for-like growth*
2. Profitable growth
In 2024, TP achieved pro forma revenue of more than 10 billion euros, with a recurrent EBITA margin of 15.0%.
3. Strong cash flow generation and dividends
The Group's solid business model is based on strong free cash flow generation and an optimized capital allocation strategy.
Morever, since November 2021, TP is rated BBB investment grade with stable outlook by S&P.
4. Innovative Group
TP strenghtens its technological expertise, combining artificial intelligence and emotional intelligence.
In 2024, TP launched TP Infinity, its digital services arm in January 2024. The Group aims to address the growing client demand for an integrated approach to CX transformation.
This approach is based on key role of emotional intelligence in customer experience management for the purpose of maintaining empathetic interactions and strengthening consumer loyalty.
AI-enabled suite of TP applications designed to drive efficiency gains:
1. The Group’s proprietary digital solutions, like:
2. Partnerships with major digital platforms, like:
Microsoft Azure provides a broad set of cloud services to build, run, and manage apps across clouds, on-premises, and the edge using the tools you prefer.
Google Cloud Platform empowers businesses to innovate at scale with AI, analytics, and secure cloud services, transforming how organizations harness data and intelligence.
Kore.ai is a platform that offers no-code tools and solutions to create conversational virtual assistants and generative AI applications.
Sprinklr is a unified platform that allows you to manage your social media, marketing, and customer service, and collect data and insights in one place.
Amazon Web Services (AWS) is the world's most comprehensive cloud service provider, offering over 200 fully featured services from data centers globally.
Zenarate is an AI Coach Simulation Training for BPO teams, using life-like conversation, screen, and chat simulations to help TP experts master key topics for customer interactions.
Yellow.ai leads in conversational AI with dynamic Natural Language Processing (NLP) and an enterprise-grade bot platform that automates workflows, reduces human intervention, and drives cost-efficient operations.
Uniphore supports TP experts with the right tools before and during live interactions to reduce average handling time (AHT), training period, and the daily total number of errors.
Genesys® powers billions of customer experiences by linking employee and customer conversations across channels. Its platform combines advanced technology and human expertise for seamless omnichannel engagement.
Citrix (NASDAQ) builds the secure, unified digital workspace technology that helps organizations unlock human potential and deliver a consistent workspace experience wherever work needs to get done.
UiPath offers an end-to-end automation platform, combining Robotic Process Automation with a full suite of tools that help organizations scale digital operations quickly and efficiently.
NICE Nexidia is the market leading Omnichannel Interactions Analytics solution powered by Enlighten AI that enables organizations uncover and operationalize insights from all interactions
Centrical’s employee-centric success platform blends artificial intelligence and advanced gamification for personalized microlearning, real-time employee performance management
Automation Anywhere is a global leader in Robotic Process Automation, offering cloud-native, web-based, intelligent automation solutions.
Twilio enables organizations of all sizes and industries to invent and reinvent customer engagement by powering omnichannel communications and data usage analytics.
Khoros software and services help you win, serve, and grow customers across social marketing, digital care, and branded communities.
ThinScale solves the major IT security and operational challenges faced by industries worldwide, through best-of-class enterprise software.
CallMiner is the global leader in conversation analytics to drive business performance improvement, powered by artificial intelligence and machine learning.
Grypp transforms customer support with seamless visuals and digital interactions. TP experts can view customer screens, process payments, sign forms, troubleshoot via video, and more.
Sanas is a leader in real-time speech understanding powered by its patented AI technologies, pioneering a revolution in human connection by making real-time communication more inclusive.
Parloa delivers natural, AI-driven voice interactions at scale, enabling smoother, smarter customer conversations.
Ema applies agentic AI to streamline back-office operations, automating complex workflows and boosting human productivity.
5. Responsible growth
Environment of excellence and well-being
In 2024, TP was certified Great Place To Work® in 69 countries, covering 97% of its employees. The Group was named one of the Top 5 World’s Best WorkplacesTM 2024 by Fortune and Great Place To Work® for the fourth consecutive year.
Environmentally friendly growth with demanding targets
In 2024, TP strenghtened its commitment to the climate, with the approval of its new carbon emission targets by Science Based Targets initiative (SBTi) for 2030:
- Reduce absolute Scope 1 and 2 greenhouse gas emissions by 56.7% by 2030
- Reduce absolute Scope 3 greenhouse gas emissoins by 27.5% by 2030
6. Close relationship with shareholders
- A team on hand to support you and answer all your questions: investor@teleperformance.com
- Dedicated events, including Investir Day on November 26, 2024 in Paris (Carrousel du Louvre), the must-attend event for individual shareholders.
- An Investor Friendly approach distinguished in 2023 in the annual Institutional Investor Extel ranking based on investor votes.
- New partnership with the Place des investisseurs association to strengthen dialogue with individual investors
How to become a shareholder of TP?
There are two ways to become a shareholder of TP:
Directly registered shares
You can register your shares directly with TP by contacting Uptevia, the Group's financial institution that acts as the Group’s agent:
Uptevia 90 – 100 Esplanade du Général de Gaulle
92931 Paris La Défense Cedex
Telephone : 0 800 00 75 35 from France and +33 1 49 37 82 36 from abroad
https://www.investors.uptevia.com/
Registered shares are managed free of charge, including custody and management fees. This holding way enables to systematically and directly receive personalized information on the annual general meeting and shares’ management, as well as benefit from an easier access to the shareholders’ meeting.
Indirectly registered shares
Shares are held in an account manages by your bank or broker, who remains the usual contact. You enjoy the same benefits as if the shares were directly registered with TP, except that you must pay the custody fees.
Bearer shares are recorded in an investment account of a financial intermediary (i.e. a bank, stock broker, online broker, etc.). The advantage of holding shares in this way is that all equity investments in a portfolio can be held together in the same account, for example in a “PEA” (Private Equity Plan) account.
Learn more on TP
For further information please contact the Investor Relations team.
Financial analysts and investors
Investor relations and financial communication department
21-25, Rue Balzac - 75 008 Paris, France
investor@teleperformance.com
Press relations
teleperformance@image7.fr
