Young woman withdrawing cash from an ATM.
Young woman withdrawing cash from an ATM.
BANKING AND FINANCIAL SERVICES

Make enduring relevance possible with agility and innovation

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CHALLENGES IN THE FINANCIAL SERVICES MARKET

Build lasting success in a fast-changing financial market

In a rapidly changing industry, cutting-edge technology is mandatory and no longer a differentiator. Let's work together to transform the full customer experience into your new competitive advantage.

Trendzowl 23%

annual growth in the fintech business
Trendzowl 89%

of customers rate security as the main factor when choosing payment methods
Trendzowl 30%

of banks attempting digital transformation are successful
Trendzowl 70%

of digital transformations exceed the original budget and timeline
TURN CHALLENGES INTO POSSIBILITIES

Navigate complexity with confidence

Implement tailored solutions to simplify and transform your operations, making them simpler, faster, and safer.

WHAT WE CAN DO TOGETHER

Lead with deep banking expertise

Count on our extensive experience in developing solutions from strategy to execution across all banking segments, and around the world.

Everest Group PEAK Matrix® BFSI

TP was recognized as a Leader in Everest Group’s PEAK Matrix® for Banking Operations Services

TP was recognized by Everest Group as a Leader and Star Performer in the Banking Operations – Services PEAK Matrix®, for its vertically aligned and technology-enabled banking operations portfolio, TP.ai architecture, and TP Service-in-a-Box framework. This leadership position is reinforced by its scalable delivery, modular solutions, and strong buyer feedback.

TP’s banking operations portfolio reflects a measured shift from CX-led execution toward vertically aligned, platform-supported delivery. These capabilities have contributed to TP's position as a Leader and Star Performer in Everest Group’s Banking Operations Services.
Dheeraj Maken Practice Director at Everest Group
RECOGNIZED LEADER

Trusted by BFS clients with what matters most: their customers

As a trusted ally to many of the world’s leading financial institutions, TP offers the most human-centric, digitally advanced solutions in the industry. 

48 years of continuous improvement and innovation
50+ countries with BFSI operations
65K+ banking professionals
350+ clients including top 20% global banks
REAL RESULTS​

We’re only successful when our clients are

Banking and financial service companies around the world already trust TP with what matters most – their customers. Let’s apply these proven best practices to your business.

68% prediction accuracy in debt recovery
Latin American Bank
76%

first call resolution 
Santander
250% increase in operational capacity
Latin American Bank
10% increase in debt balance saved vs unique balance
Wizink Bank
TP has​ been an innovative company​ – not only in day-to-day​ flexibility, but also in adapting​ to our demanding market.
Operations Director​ for a leading, multinational bank​
Woman using a laptop and a smartphone with data interface overlays.
CLIENT STORIES

46% end-to-end resolution with secure, compliant banking support

In an industry where customer trust, data privacy and regulatory compliance are non-negotiable, Sparda-Bank West turned to TP.ai Connect to support a critical digital banking migration. The hybrid Human + AI platform delivered 46% first-call resolution while maintaining full traceability, governance, and compliance controls built into every interaction, helping the bank scale support without compromising security or regulatory requirements. See how banking institutions can leverage compliant, intelligent orchestration to boost efficiency, improve CX, and safeguard risk-sensitive operations.

Woman smiling with relief while holding her credit card and phone, feeling safe using services.
WHITE PAPER

Banking & financial services trendz to watch in 2026 & beyond

The banking landscape is shifting as digital disruptors and rising expectations push institutions to modernize, strengthen data security, and deliver more personalized support. Even with growing AI adoption, human interaction remains essential. Explore the key trends reshaping BFS and the steps to stay competitive through smart innovation and human-centered support.

STRATEGIC INSIGHTS

Explore what’s possible in banking

Discover what’s possible for your banking operations

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