Turn rising expectations into greater possibility
From quote to claim, customers want digital speed with a human touch. Many insurers fall short. TP enables true insurance digital transformation, delivering seamless, empathetic, end-to-end experiences that build loyalty and drive growth.
Together, let’s make better healthcare possible
At TP, we help insurers grow by making operations simpler and service better. Where traditional BPOs stop at the back office and digital-only players neglect the human, TP delivers the best of both—and more. Here’s how we can be your insurance digital transformation engine:
We go beyond basic policyholder support. TP delivers licensed insurance experts, multilingual CX teams, and personalized omnichannel experiences that build trust, at every step, from quote to the insurance claims process. That’s why we’re trusted by top insurers worldwide.
Our One-Office model connects front, mid, and back-office operations through a single, scalable strategy. Backed by analytics, automation, and award-winning governance, we deliver measurable outcomes, faster, with fewer resources.
Our AI doesn’t just accelerate workflows, it eliminates failure points across licensing, sales, servicing, claims, and fraud. With intelligent automation, accent softening tools, and live AI support, we simplify the complex and empower your people to focus on what matters most through our TP.ai solutions.
We don’t believe in one-size-fits-all solutions. Every insurer is different, which is why we listen first, and build around your unique goals. Let’s reinvent how insurance works, together.
Smarter insurance, end-to-end
TP helps insurers grow with artificial intelligence solutions, powered by TP.ai, combined with human expertise, seamless CX, and unified operations. Delivering simpler, smarter, future-proof insurance services across property and casualty, life, group and worksite supplemental benefits, pensions and annuities, accident and health.
TP recognized as a Leader in Everest Group CX Services in Insurance Operations
TP was recognized as a Leader in the Everest Group 2025 CX Services in Insurance Operations PEAK Matrix® Assessment for its broad customer-facing insurance operations across claims, policyholder communication, subrogation, and sales enablement. This leadership position is reinforced by its proprietary tools, strong partner ecosystem, scalable delivery, advanced AI capabilities, and positive buyer feedback.
Your partner for insurance transformation
Discover unique insights from TP’s decades of experience helping insurers reduce complexity, harness innovation, and improve every stage of the customer journey.
Real results
See how leading insurers turn digital transformation into measurable outcomes with TP.
Cutting claim times by 15% with automation
TP cut claims turnaround times by up to 15% for a global insurer using automation and process redesign across Europe. With automation, IVR upgrades, and smart integration, TP streamlined workflows for over 300 FTEs—boosting speed, accuracy, and compliance while improving customer satisfaction.
29% more efficient after going digital
TP transformed operations for a leading life insurer in the Philippines and grew efficiency by 29%. TP deployed chatbots, video kiosks, and e-learning platforms, while improving agent tools and training. The result: better quality, stronger workforce management, and high-touch customer service.
150% boost in insurance cross-sell conversions
TP’s predictive analytics gave a French insurer a 150% lift in cross-sell rates. By identifying high-potential prospects and reducing acquisition costs, the outbound sales channel became more targeted, efficient, and profitable.
NPS up with predictive analytics
TP improved NPS for a major international insurer by 11 points through predicting customer dissatisfaction. TP used existing contract, claims, and interaction data to build a model that uncovered the root causes of poor experience—enabling fast action, smarter insights, and a more loyal customer base - showing how digital transformation and customer experience go hand in hand.
Conversion rates rise 14% with TP interact
A US-based life insurer increased conversions by 14% after using TP Interact speech analytics to determine top call drivers. By reducing short calls and refining handling strategies, the team improved both customer engagement and overall performance.
Explore what’s possible for policyholder experience, claims, and digital transformation with a TP insurance expert.
Insurance trendz to watch in 2026 & beyond
In an industry where customer interactions are infrequent, every touchpoint becomes essential for building trust, speed, and empathy. This TrendzOwl executive overview provides insurance leaders with exclusive global and regional insights, highlighting three emerging trends: seamless omnichannel journeys, AI-enabled digitization that preserves human connection, and data-driven claims innovation, offering context that may encourage further exploration.
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