Business couple walking down the stairs.
Business couple walking down the stairs.
GOVERNMENT

Make stronger citizen trust possible

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CHALLENGES IN THE GOVERNMENT MARKET

Build trust through every citizen experience

Critical interactions can significantly impact citizens’ perceptions and satisfaction levels. Tackling citizen experience challenges requires proactive measures and a commitment to continuous improvement.

Forrester 40%

of citizens trust the public organizations they interact with
Qualtrics 6 in 10

people are satisfied with their latest government experience, lagging behind other industries

Qualtrics 56%

of satisfaction stems from empathy, responsiveness, relevance, and fairness
Mckinsey & Co. 65%

of citizens prefer multichannel government services: online, in-person, and phone
TURN CHALLENGES INTO POSSIBILITIES

Let’s make elevated citizen experiences possible together

Bring your public service ambition together with TP’s data analysis, technology, and empathy to make better citizen experiences possible.

WHAT MAKES MORE POSSIBLE

Digital services that make better government operations possible

RECOGNIZED LEADER

A global leader making better government digital experiences possible

TP is the customer experience engine for over two-thirds of the most valuable brands globally — an invaluable partner to federal, state, and local agencies.

41K+ professionals serving the government segment globally
Supporting 85+ clients within the government segment
Operating in 45+ countries through domestic, nearshore, offshore, and multilingual operations
REAL RESULTS

Clients are making community-based public service possible at global scale

45% reduction in AHT
1.8M+ citizens served during Covid-19
89% C-SAT
Strategic insights

Explore what’s possible in government

Explore what’s possible for public service

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