TP Reach: Smart field service support powered by real-time expert guidance
TP Reach combines smart onsite technology with a live expert at a TP command center to support complex stationary equipment, like EV charging stations, in real time. We see what field technicians see, guiding them with video, live annotations and visual cues - extending your field capabilities, enabling faster and more accurate fixes, with fewer repeat visits and downtime.
Solving today’s field service challenges, together
Hiring and training field service technicians is both costly and challenging due to their scarcity. Seamlessly augmenting field expertise with TP experts extends their capabilities, enabling faster and more accurate fixes.
Technical downtime causes major disruptions, requiring rapid emergency responses and loss of revenue and service when equipment isn’t working as expected. Transforming the complete end-to-end process with TP Reach means faster (better) fixes and frees up resources for more flexible scheduling.
Ensuring coverage across wide service areas while minimizing technician travel time and costs presents huge logistical challenges. TP Reach frees up support time on every session allowing better utilization.
High travel expenses, labor shortages, and inefficient dispatching often results in delays in service resolution, repeat visits, and underutilization of digital tools. Transforming the complete end-to-end process with TP Reach is proven to be faster and more cost effective.
Maintaining and troubleshooting advanced technical systems can be intricate and field service teams might often be dedicated to resolving complex issues worldwide. TP experts extend field service expertise with huge resources at their finger tips that they can share with the technician in real time.
Successfully fixing complex equipment often requires interdisciplinary knowledge which is a challenge for technicians in the field, resulting in downtime and lower productivity. With TP Reach, the TP experts in the command center have instant access to a huge resource base that they can share with the field technician in real time, enabling faster and better fixes.
Smarter field service starts with real-time expert guidance
Our command center experts see exactly what the field technician sees through high-resolution smart glasses, allowing them to work hands-free. That means better decisions, fewer repeat visits, and solutions that go further because we get closer to the challenge. Empower field service teams with real-time expert guidance:
See what field service team sees in high resolution
Real-time translation services
File sharing for manuals and instructions
Interactive overlays and annotations
Audio and text chat
Hands-free and responsive
How can smart field service solutions deliver real results?
A field service support program with one of our long-standing clients is delivering outstanding results compared with more traditional field session management.
What are the benefits of end-to-end field service support?
How Volkswagen Group Charging scaled service operations internationally with TP Reach
Elli, the electric-mobility brand of Volkswagen Group, needed to expand its charging network without compromising service quality. By using TP Reach, Elli connected on-site technicians with remote experts through smart-glasses technology, enabling real-time collaboration and instant feedback, achieving faster resolutions, consistent quality, and significant cost savings.
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