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WHO WE ARE

The global leading business partner that companies need in the new digital world

TP is the global leader in BPO and CX transformation solutions. Present in KSA since 2010, TP in KSA offers integrated omnichannel Customer Experience Management services, extending the footprint and best practices of serving over 100+ brands in the Telecom, Travel, and Tourism, Retail, Technology, Automotive, Financial Services, and Government sectors in the Middle East region. With agile business solutions and a diverse delivery model, TP in KSA offers 24x7x365 Customer Support Services with multilingual capabilities, scalable infrastructure, and cutting-edge transformation solutions fully customized to our partner's business needs.

TP in KSA employs more than 400+ people between its centers and client premises, serving some of the leading Saudi, Regional & Global brands, with 85% of Saudi nationals and 40% of women employees.

With 100 years of collective Management experience in BPO, TP in KSA is a Great Place to Work certified and recognized as Great Place to Work for Millennials and Middle East Best workplaces.We are expanding in KSA, bringing our global CX best practices with a transformation-focused vision in alignment with Saudi 2030 vision.

We deliver advanced digital business services through

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Smarter solutions
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Seamless operations
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Global scale with local expertise
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A culture of caring

The right level of support at the right time, personalized

Make meaningful connections in today’s digital and virtual marketplace by delivering the right experience at the right time through:

Digital strategies

Advanced solution consulting and design for managing – and optimizing - the entire customer lifecycle

Intelligent automation

Automation strategies  that use AI and machine learning to accelerate contact resolution or functional output

Advanced Analytics

Speech, text, and interaction analytics that harness the power of unprocessed customer data to better anticipate needs and expectations

A Perfectly
Balanced
Approach

Balance technology with human empathy to provide problem-solving with a personal touch for more complex or sensitive issues.
WE CAN HELP YOU

Advance your brand through digital transformation

CLIENT STORIES

Powering 250,000+ monthly transactions

Explore how the deployment of a full stack, digitally aligned CX operation tailored to the needs of a new age fintech ecosystem.

Powering monthly transactions with a high performance CX engine white paper mockup.
Powering monthly transactions with a high performance CX engine white paper mockup.
End-to-end journey redesign that scaled to 1.2M monthly transactions white paper mockup.
End-to-end journey redesign that scaled to 1.2M monthly transactions white paper mockup.
CLIENT STORIES

Reinventing insurance experience at scale: A unified journey

By redesigning processes, unifying journeys, and establishing an enterprise‑grade control framework, the organization achieved a breakthrough shift in operational capacity, without compromising quality.

We are trusted with billions of unique interactions worldwide.

Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.